Deliveries and Returns

Deliveries and Returns

Deliveries are handled by DPD and Royal Mail, depending on the weight of your order and your location.

DPD are used for orders of 4kgs and above, to mainland UK. Royal Mail are used for 2kg orders and to areas which include a postage surcharge, such as Belfast and the Channel Islands.

Delivery is free over £40 to UK Mainland addresses. Delivery is £3.95 for orders under £40. We have a next day delivery option (for orders placed before 1pm) for a cost of £4.99.

We also have a Saturday Delivery option, for UK Mainland addresses for £15.00.

However, we often provide the option to pick up purchased products from us. We call this local pickup or click + collect. We ask that you pick up items from our Mickleover or Kingsway shop during opening hours, Monday – Friday.

Click and Collect orders placed after 1pm Friday as well as Saturday and Sunday may not be ready until Monday. Please allow at least 2hours from your order time to collect and WAIT for your text message to state the order is ready.

Bank Holidays

Please note for orders placed over Bank Holiday weekends, please expect a small delay in shipping and the courier delivering the parcel. Next Day delivery is for working days only.

For orders placed around peak times such as Christmas, orders may also incur a delay. However, it may not be possible to dispatch your items on the same day as you order them. Orders placed after 1pm will be dispatched the following day. Orders placed after 1pm on Friday will be sent with orders placed on Saturday and Sunday on the following Monday. We will endeavour to ensure that you receive your items as quickly as possible. Please note items can take up to 7 working days to arrive. Next day delivery refers to working days, so a next day delivery order placed before 1pm on Friday will be delivered on Monday.

Please ensure to read each product description as some products may not be available for next day delivery. This will be stated within the item’s description.

All bulk orders are subject to approval as they may require a pallet courier as opposed to a standard courier, and as such will need to be booked ahead of time. Please ring 07871 780649 prior to placing the order to check this.

Further Info 

For information about returns, please see our terms of sale page. If your address is incomplete or incorrect, or if your item is returned to us for any other reason (for example, you were not in to receive delivery), we will subtract the return delivery cost from any refund. Refused deliveries will also be subject to the original and return costs being deducted from any refunds.

If you have any questions, please call us on 07871 780649, or email [email protected].

The following postal codes will incur an automatic £15 surcharge per 30kg at the checkout. Our couriers do not deliver here without the additional out of area funds. This is not our choice, these are restrictions from DPD.